Production Process

It is not just the attention to detail which gives our character mascots heart, it’s that twinkle in the eye and saucy grin which turn a Sugar’s mascot into a crowd-pleasing, huggable mascot costume.

Sugar’s Mascot Costumes has been making exceptional mascots for over 30 years. We work very closely with our clients through the design process, and our mascots are created entirely by hand in our studio. Each one is a one-of-a-kind work of art.

We understand the importance of approaching a mascot design with a completely fresh outlook… your outlook!   At Sugar’s Mascot Costumes we always consider durability, longevity, safety, comfort and manageability when producing our mascots!

Before we even make the first cut, we will ask you a lot of questions to make sure we get it right. We will consult with you regarding colours and construction details of your unique character. We will also require certain details from you at this point, such as a high resolution logo and the size of your performer(s).

Behind the scenes, we have many production meetings to discuss key considerations for your character, and methods of construction. Amongst these considerations, care is taken to provide maximum vision and ventilation using innovative techniques, while maintaining the overall design.

By both listening to your needs and wishes, and consulting with our team of experts, we work to create a character that looks great, feels great, and works well in its environment. From initial questions to final product, our production process generally takes 8 to 12 weeks. Need your mascot in a hurry? Give us a call today, we may be able to make arrangements for rush orders!

1

First Stage of Production Approval

Inquire about custom mascot costumes

Shortly after your mascot moves into the production schedule, you will receive a technical sketch. This provides you with measurements of your character’s proportions to confirm we are building a character that is the right size for you. This drawing will be used as a size reference when sculpting your character, so we feel that it’s important to include you in this part of the design process. It is sometimes helpful at this point for you to take out a tape measure and stretch it out to gain a better understanding of the size your character will become. Keep in mind that measurements on the technical sketch indicate the outside measurements, not that of the performer. After all, mascots can have a lot of padding inside. A mascot with a 47” waist will not necessarily be able to accommodate a performer with a 47” waist.

2

Approval of Colours and Materials

Materials for custom mascot costumes

Based upon our consultations with you, we source and purchase materials for your character. We send you photos of these materials for your approval, before moving into official production. If you provided us with specific colours (Pantone numbers), we will be able to show these colours side by side with potential materials. If your deadline allows some additional time, we can even mail fabric samples to you for your review.

3

Crafting Your Mascot

Crafting custom mascot costumes

At this point in the process, your mascot is crafted by our team of talented and experienced artisans. Custom patterns are drafted, materials and various foams are cut, sewn and sculpted by hand to create the character that will become your mascot!

As the various departments work on your mascot character, your account manager will continue to send you updates and “behind the scenes” photos to keep you in the loop. Sometimes mascots look strange when they’re in pieces, but it is neat to have a peek behind the curtain! Your feedback is always welcomed, and even encouraged.

4

Completion and Final Approval

Final approval for custom mascot costumes

Once your mascot is complete, we will have someone model your character for you and your account manager will send you photos from every angle, along with a brief video clip. Seeing your mascot come to life for the first time is very exciting! Typically we will be able to ship your character shortly after you have sent your approval of their final photos. Because you have been involved at every stage, there should be no surprises. However, if you have any questions or concerns at all, please let us know!

5

Delivery

Shipping custom mascot costumes

Upon approval and receipt of final payment, we will ship your completed character to you. Your account manager will provide you with a tracking number, and our shipping department will track your mascot until it arrives on your doorstep. We will make sure that you’ve received your mascot in good order, and we will be available for any questions after your first try-on. But this won’t be the last that you hear from us! We really want you to be happy, and we value your feedback; that’s why we’re always just a phone call away!

6

Outstanding Support

Support for custom mascot costumes

We stand by our work once your mascot is completed and in your possession! Our mascots come with a warranty, but in addition, they come with a team that has been making mascots since 1985. We pride ourselves on our outstanding support, and are sure to provide every client with a detailed care and cleaning manual, with helpful hints on setting up your own mascot program. You can also join our mailing list where we’ll continue to inspire you with detailed articles on mascotting, as well as advice, trivia, and performer hints! Furthermore, we maintain a full service cleaning and maintenance department to ensure that you have as much support as you need throughout your mascot’s lifetime.

Sugar’s Mascot Costumes has been making mascots with heart since 1985! If you are interested in having us create a custom mascot for your company or would like information about cleaning & repairs, please complete the following form or contact us in person or by phone.

  • Falco was "born" today. A huge success, the kids love him. Our idea was that Falco would start shaky on skates and improve during the match. From next homegame he will pick up the speed since he is then a week old and has "practised" the whole week. Thank you again. It's been great working with you.

    Georg Lund Stjernen Hockey
  • I have met Elliott (the beaver) during the 10th year party that was held on September 9th and I can confirm that parents and students were quite impressed by Elliott. Your team did a great job! Please thank all your team members.

    Carole Gauthier École élémentaire catholique Pierre-Elliott-Trudeau
  • He arrived safely and we LOVE IT!!!! Had so much fun unpacking our new mascot with both of our principals and everyone is super pleased with the quality of your product. I appreciate all of your help and support during the process, it was a pleasure working with you and your team!

    Laura D. Fabian Ridgemont Local Schools
  • He's very cute!  I'm sure he will be loved by all in the Guelph community.  Thank you very much to you and your team at Sugar's for putting this together in such a tight timeline.

    Candice Faul Z Factor for Guelph Police Service
  • … Instantly everyone loved the Dude.  Everyone wanted their picture taken with the Dude.  We carried the Dude all over the country to shows and exhibits.  We’d walk around display halls and people would immediately think of SchoolDude. It became the symbol and instant reminder of what we did and how and helpful that the Dude actually is…Fast forward to today and SchoolDude has grown to the point where it is the leader in the industry… So your company (Sugars Mascots) can make a huge difference in the success and branding of a company if done properly.

    Carsie Denning DudeSolutions.com
  • I just wanted to let you know that the Bull arrived today!!! You can't imagine how exited we all are and I wanted to thank you for such a responsible, amiable and excellent job you guys did … thanks for being so kind and so into our mascot and taking so much care of us as customers. Be sure that we will recommend you with our eyes closed and we will always take you in account in any further mascot character. Once again thank you and your crew so, so much and we are extremely happy, it is beyond what we expected.

    Pedro Londoño Collegio Granandino
  • We LOVE Fiona the fisher!  She showed up yesterday just in time for me to put her head on and walk into the start of our staff meeting. Folks are completely astonished at the quality of the costume, especially how realistic the fur looks. Thank you for working on this with us, and for producing such a top notch product!

    Jennifer Jones US Fish and Wildlife Service
  • Savertooth has made it here safe and sound. He's so adorable we can hardly stand ourselves today! He appears to be in perfect health, his fan unit works... and we especially like his birth certificate... very nice touch... we plan to have it framed!

    Ronda Stevenson BECU; Learning & Development/Financial Education
  • I would like to thank everyone who worked on our wonderful Mascot. He was a HUGE hit at our tournament. He brought an air of fun and celebration to our event. Huge smiles, hugs and high fives were shared, pictures were taken and memories made! Visiting teams were so impressed, they will remember our little town forever... We will definitely recommend Sugars Mascot's to anyone who asks... Thank you again for everything!

    Tawnya Dooper Winfield Minor Hockey Association
  • Everyone who sees Mikey is instantly happy and delighted. People in cars passing by are shouting, waving and blowing the car horns. We are planning on an official arrival event for Mikey next week at the corner park where our sign is located . We hope to get coverage by out local papers. Thank you for producing Mikey for us.

    William Mills Main Street Dartmouth and Area B.I.A.
  • …Everybody loved Clockey! He looks terrific. I was also surprised and impressed by the owner’s manual that came in the box.  It is very comprehensive and useful – even the tips for how to be a good mascot. The whole thing looks really good.

    Steve Gabbitas Bakersfield City School District
  • Our Saanich Police mascot arrived late Friday afternoon and looks great! What a first class costume... It looks fantastic...

    Scott Treble Sergeant, Saanich Police Department
  • Our Olympian mascot "Torchy" was a huge success.  Our students went wild when he made his debut... The entire process with Sugar's Mascots from beginning to end was excellent.  We are so happy with the final product.  Thank you for working with me and building a mascot for our school!

    Laura Ward The Academy at Nola Dunn
  • It was such a pleasure to work with Sugars Mascot Costumes. The entire process was such a joy and we appreciate the attention to every detail. ... thank you for such a wonderful experience as you brought Mr. Owl to life right in front of our eyes!

    Tori Barton Chi Omega Executive Headquarters
  • Just a note to let you know that the mascot has been extremely well received. The kids love him and he can hardly walk for all the kids around him - kind of reminiscent of peter piper! We are learning a lot about crowd control and have a designated handler for him so he can make his way through the crowds. Omingmak is getting lots of hugs and making everyone smile. Thanks so much - he will be a big part of our annual Frolics.

    Brenda Mercer The Hamlet of Cambridge Bay
  • We just got him…It looks even better in person than it did in the pics…You guys get top marks for customer service!!

    Cathy Chalmers Stonewall Collegiate Institute
  • Yes, yes, yes! Our Spartan has come! He is magnificent! He will be presented at an assembly tomorrow and we're sure he'll make a huge impression. Thank you so much for accommodating us these last two weeks!

    Ellen Long Margaret Barbour Collegiate
  • The costume handled very well at the game. This being the longest I've had it on since a video shoot we shot about two weeks earlier, I found it quite comfortable and a lot more expressive than our old suit. I've noticed that the fans seem to react a lot better to this costume as well. Their excitement level has really shot up. Thanks for crafting our new costume. I feel like a whole new bird, so to speak!

    Nick Hadad Rochester Knighthawks
  • I wanted to thank you for your outstanding work on Les Watts. We received him yesterday and were thrilled not only with how he looked, but with your attention to details. Sending a birth certificate and a personalized thank you card are both lovely touches.

    Sarah Goulding strategie Revolution strategy
  • Trax is going over better than we could have ever hoped for. We have had nothing, but positive responses at all of our events! We had 7 appearances in May alone. Wherever we go we are hearing “look its Trax” not “look it’s the rail runner”.  We are actually starting to get requests from the public to attend their events. Again, a special thanks to you and everyone at Sugars who brought our vision to life.

    Brandon MacEachen New Mexico Rail Runner
  • He's a huge fantastic wonderful and furry addition to our staff. The kids went mad over him. Thanks so much for your wonderful work and thanks to Sugar Mascots.

    Fred Sheppard Parks Canada -Public Outreach Education Officer
  • I really enjoyed working together on this project. We just got our dog in today and I tried him on! Your team has done an awesome job. The goggles are amazingly well done! They look like they were made of real caribou antler! The fan is great too. The body is nice and buff...loving it!

    Christine Lamothe Department of Culture, Language, Elders and Youth, Gover
  • We have used him in our Open House Rally! We are planning to use him... for recruitment and all our events next year! Thank... all the staff for the work they put into him! He came with a lot of character- looking fierce!

    April Moran-Reza Roseland Collegiate Prep
  • HE IS PERFECTLY AWESOME!!!!!!!we are all standing here looking at him and we are beyond pleased. Thank you and your team so very much!!

    -Evelyn Ryan Town of Labrador City
  • I have to say again that He looks amazing...I am so glad we went through Sugar's Mascots. The professionalism on all levels of your company has really been great!! I do appreciate your hard work and the passion everyone has there for what you all do!!

    Rolanda McAvoy Saskatoon Police Service
  • I just wanted to thank you for your diligence and resourcefulness to make CAPER the best looking mascot I've ever seen. We did a rehearsal run with him yesterday and it looks terrific!! He'll be meeting the students today at noon with a big celebration taking place with our first day of classes. Any recommendation you want from us in the future, don't hesitate to ask.

    John Mayich Cape Breton University
  • ... just a quick note to say "Thank You" to everyone at Sugars. Everyone from the first phone call to when he arrived were all so helpful. "Flip" arrived on Friday afternoon and was a huge hit! All the staff was totally impressed how much he did look like our "logo in real life". He was in a parade on Saturday and the kid (+ adults) absolutely loved him - he got hundreds of hugs!!!

    Donna Wagler Westridge Electric Ltd.
  • ... how much we have enjoyed our new Mascot – “Appy” the Happy Duck.  You all did an excellent job on him and he was certainly a hit all during our fair in August!  It was very hot but we had a couple young people who did a great job!!  Thanks to you all for your hard work designing and making him for us to have for many years to come!

    Sherry Shadden Appalchian Fair
  • Just wanted to say the whole office LOVED the mascots and we had a great time wearing them and making them bobble last night.  Tell everyone we were blown away by the quality of work. Thanks!

    Lee McGrath Boom Marketing
  • We love it We are very happy with the end product and I would recommend your company to anyone due to the great customer service, quality of the product and the very, very nice people who work there. Thanks again, Dave

    Dave Switzer Vancouver Island University
  • She looks WONDERFUL!  We're delighted to have her here and look forward to using her frequently.  Thank-you so much for your patience and your feedback - it was a pleasure to work with you and your staff.  Have a wonderful week and I'll be sure to say nothing but GREAT things about you guys.

    Dan Bartolucci Marymount Academy
  • Thank you so much! Your customer services was amazing. Feel free to follow our page "energetic city roller derby association" for updates on shotgun Sally including her formal debut and where we take her.  We will highly recommend your company to other teams and organization.  

    Jenna Hildebrand Jennacide
  • You created an absolute masterpiece.  In fact, I will go on record to say this is one of the best looking mascot costumes I have seen in my 23 years of sports management.

    Jim Loria Sioux Falls Stampede Hockey Club