Clean mascots get the right kind of attention in public, and make welcome guests at special events! Although we do provide cleaning instructions with each mascot costume, many of our clients prefer to have Sugar’s Mascot Costumes professionally clean and store their mascots because they lack the facility, time or space. Need a repair? We understand that accidents happen and we’re here to fix them. Keep your mascots looking and smelling their best with Sugar’s Mascot Costumes.
An annual deep cleaning by our experts will help preserve your character so that it lives a long and fulfilling mascot life! Our cleaning service includes minor repairs, such as missing buttons and small seam tears, but we are here to help with major repairs, too! After your character is assessed by the team, you will receive an estimate for any additional work that we recommend. We will of course wait for your approval before proceeding with any additional work.
Our cleaning turnaround time is usually between 8 and 10 business days. To arrange cleaning, simply call Sugar’s Mascot Costumes at 1-800-653-0253 and ask for the cleaning specialist.
We offer a clean, secured, climate controlled storage space to allow your mascots to rest and refresh between performances. Characters that are stored with Sugar’s Mascot Costumes will be fully insured for their replacement value while on our premises.
When you are enrolled in our Mascot Storage and Management program, we’ll make sure your mascot will be “event ready” whenever needed. Our convenient dispatch service will make certain your mascot costumes are delivered on time to performances, and are safely returned to Sugar’s Mascot Costumes after each performance with all their parts and pieces. We use your preferred courier account so as to keep your costs at a minimum.
When they are returned to us from an event, they are each cleaned and examined for wear before being stored away. We will include small repairs, and if we find and major repairs we will notify you immediately and provide a written estimate. This will ensure your mascot will stay in optimum condition for many years of use.
When you purchase a mascot from Sugar’s Mascot Costumes, you are purchasing a quality product! That is why most parts of our mascots are machine washable, to make it easy for you to preserve them on your own premises. Our characters come with individual custom care manuals including cleaning instructions written specifically for your character. Below are some general instructions and tips:
Contact us if you have any questions or lost your manual!
Sugar’s Mascot Costumes has been making mascots with heart since 1985! If you are interested in having us create a custom mascot for your company or would like information about cleaning & repairs, please complete the following form or contact us in person or by phone.
The costume handled very well at the game. This being the longest I've had it on since a video shoot we shot about two weeks earlier, I found it quite comfortable and a lot more expressive than our old suit. I've noticed that the fans seem to react a lot better to this costume as well. Their excitement level has really shot up. Thanks for crafting our new costume. I feel like a whole new bird, so to speak!
I really enjoyed working together on this project. We just got our dog in today and I tried him on! Your team has done an awesome job. The goggles are amazingly well done! They look like they were made of real caribou antler! The fan is great too. The body is nice and buff...loving it!
He arrived safely and we LOVE IT!!!! Had so much fun unpacking our new mascot with both of our principals and everyone is super pleased with the quality of your product. I appreciate all of your help and support during the process, it was a pleasure working with you and your team!
Just a note to let you know that the mascot has been extremely well received. The kids love him and he can hardly walk for all the kids around him - kind of reminiscent of peter piper! We are learning a lot about crowd control and have a designated handler for him so he can make his way through the crowds. Omingmak is getting lots of hugs and making everyone smile. Thanks so much - he will be a big part of our annual Frolics.
…Everybody loved Clockey! He looks terrific. I was also surprised and impressed by the owner’s manual that came in the box. It is very comprehensive and useful – even the tips for how to be a good mascot. The whole thing looks really good.
It was such a pleasure to work with Sugars Mascot Costumes. The entire process was such a joy and we appreciate the attention to every detail. ... thank you for such a wonderful experience as you brought Mr. Owl to life right in front of our eyes!
I would like to thank everyone who worked on our wonderful Mascot. He was a HUGE hit at our tournament. He brought an air of fun and celebration to our event. Huge smiles, hugs and high fives were shared, pictures were taken and memories made! Visiting teams were so impressed, they will remember our little town forever... We will definitely recommend Sugars Mascot's to anyone who asks... Thank you again for everything!
... how much we have enjoyed our new Mascot – “Appy” the Happy Duck. You all did an excellent job on him and he was certainly a hit all during our fair in August! It was very hot but we had a couple young people who did a great job!! Thanks to you all for your hard work designing and making him for us to have for many years to come!
I wanted to thank you for your outstanding work on Les Watts. We received him yesterday and were thrilled not only with how he looked, but with your attention to details. Sending a birth certificate and a personalized thank you card are both lovely touches.
She looks WONDERFUL! We're delighted to have her here and look forward to using her frequently. Thank-you so much for your patience and your feedback - it was a pleasure to work with you and your staff. Have a wonderful week and I'll be sure to say nothing but GREAT things about you guys.
Our Saanich Police mascot arrived late Friday afternoon and looks great! What a first class costume... It looks fantastic...
He's very cute! I'm sure he will be loved by all in the Guelph community. Thank you very much to you and your team at Sugar's for putting this together in such a tight timeline.
Trax is going over better than we could have ever hoped for. We have had nothing, but positive responses at all of our events! We had 7 appearances in May alone. Wherever we go we are hearing “look its Trax” not “look it’s the rail runner”. We are actually starting to get requests from the public to attend their events. Again, a special thanks to you and everyone at Sugars who brought our vision to life.
We have used him in our Open House Rally! We are planning to use him... for recruitment and all our events next year! Thank... all the staff for the work they put into him! He came with a lot of character- looking fierce!
... just a quick note to say "Thank You" to everyone at Sugars. Everyone from the first phone call to when he arrived were all so helpful. "Flip" arrived on Friday afternoon and was a huge hit! All the staff was totally impressed how much he did look like our "logo in real life". He was in a parade on Saturday and the kid (+ adults) absolutely loved him - he got hundreds of hugs!!!
HE IS PERFECTLY AWESOME!!!!!!!we are all standing here looking at him and we are beyond pleased. Thank you and your team so very much!!
Savertooth has made it here safe and sound. He's so adorable we can hardly stand ourselves today! He appears to be in perfect health, his fan unit works... and we especially like his birth certificate... very nice touch... we plan to have it framed!
Our Olympian mascot "Torchy" was a huge success. Our students went wild when he made his debut... The entire process with Sugar's Mascots from beginning to end was excellent. We are so happy with the final product. Thank you for working with me and building a mascot for our school!
Just wanted to say the whole office LOVED the mascots and we had a great time wearing them and making them bobble last night. Tell everyone we were blown away by the quality of work. Thanks!
We LOVE Fiona the fisher! She showed up yesterday just in time for me to put her head on and walk into the start of our staff meeting. Folks are completely astonished at the quality of the costume, especially how realistic the fur looks. Thank you for working on this with us, and for producing such a top notch product!
I have to say again that He looks amazing...I am so glad we went through Sugar's Mascots. The professionalism on all levels of your company has really been great!! I do appreciate your hard work and the passion everyone has there for what you all do!!
He's a huge fantastic wonderful and furry addition to our staff. The kids went mad over him. Thanks so much for your wonderful work and thanks to Sugar Mascots.
Everyone who sees Mikey is instantly happy and delighted. People in cars passing by are shouting, waving and blowing the car horns. We are planning on an official arrival event for Mikey next week at the corner park where our sign is located . We hope to get coverage by out local papers. Thank you for producing Mikey for us.
Yes, yes, yes! Our Spartan has come! He is magnificent! He will be presented at an assembly tomorrow and we're sure he'll make a huge impression. Thank you so much for accommodating us these last two weeks!
You created an absolute masterpiece. In fact, I will go on record to say this is one of the best looking mascot costumes I have seen in my 23 years of sports management.
I just wanted to thank you for your diligence and resourcefulness to make CAPER the best looking mascot I've ever seen. We did a rehearsal run with him yesterday and it looks terrific!! He'll be meeting the students today at noon with a big celebration taking place with our first day of classes. Any recommendation you want from us in the future, don't hesitate to ask.
We love it We are very happy with the end product and I would recommend your company to anyone due to the great customer service, quality of the product and the very, very nice people who work there. Thanks again, Dave
I have met Elliott (the beaver) during the 10th year party that was held on September 9th and I can confirm that parents and students were quite impressed by Elliott. Your team did a great job! Please thank all your team members.
Thank you so much! Your customer services was amazing. Feel free to follow our page "energetic city roller derby association" for updates on shotgun Sally including her formal debut and where we take her. We will highly recommend your company to other teams and organization.
I just wanted to let you know that the Bull arrived today!!! You can't imagine how exited we all are and I wanted to thank you for such a responsible, amiable and excellent job you guys did … thanks for being so kind and so into our mascot and taking so much care of us as customers. Be sure that we will recommend you with our eyes closed and we will always take you in account in any further mascot character. Once again thank you and your crew so, so much and we are extremely happy, it is beyond what we expected.
Falco was "born" today. A huge success, the kids love him. Our idea was that Falco would start shaky on skates and improve during the match. From next homegame he will pick up the speed since he is then a week old and has "practised" the whole week. Thank you again. It's been great working with you.
… Instantly everyone loved the Dude. Everyone wanted their picture taken with the Dude. We carried the Dude all over the country to shows and exhibits. We’d walk around display halls and people would immediately think of SchoolDude. It became the symbol and instant reminder of what we did and how and helpful that the Dude actually is…Fast forward to today and SchoolDude has grown to the point where it is the leader in the industry… So your company (Sugars Mascots) can make a huge difference in the success and branding of a company if done properly.
We just got him…It looks even better in person than it did in the pics…You guys get top marks for customer service!!